At Linden Botanicals, we understand that privacy matters to our customers, and we take a number of steps to ensure your private information is protected. The following policy is intended to inform you about what types of information are being gathered and how it is used. By using the Linden Botanicals website, you consent to the data practices described in this statement. If you have any questions, please contact us.
Do we collect personal information?
We do not collect any personal information about you unless you voluntarily provide it to us. You may be providing that information when you elect to use certain products or services. These elections on your part may include registering for an account, entering a contest or sweepstakes, signing up for special offers, sending us an e-mail or other message, submitting your credit card or other payment information when ordering, and purchasing products or services.
Use of your personal information
We use the personal information that you have provided to process and deliver the products that you have ordered. We may also use that information to personalize your experience and better respond to your individual needs. The information that you provide helps us respond to your requests and support your needs, so we may use it to improve our customer service.
In addition, we may use the information you provide to send periodic emails and mailings. The email address you provide when you place your order may be used to send you information and updates pertaining to your order, as well as occasional special offers, educational information, updates, and related product or service information. You may unsubscribe from email communications any time; however, your email address will remain in our system. You can unsubscribe here.
Security of information
We implement a variety of security measures to maintain the safety of your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider database only to be accessible by those authorized with special access rights to such systems and those who are required to keep the information confidential. No part of your financial information is ever stored on any Linden Botanicals computer or server. We currently use Stripe to process credit cards online. Immediately after you place an online order, your credit card information is transmitted directly to the Stripe payment gateway. Your credit card number is not visible to any Linden Botanicals employee throughout the entire order process. For questions about Stripe’s privacy practices, please see https://stripe.com/privacy. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures.
What about cookies?
- Browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, and add-ons;
- Usage data, such as time spent on the website, pages visited, links clicked, language preferences, and the pages that led or referred you to our website.
We use Google Analytics on our website to help us analyze your use of our website and diagnose technical issues.
It is possible that such postings may appear on other websites or when searches are executed on the subject of your posting. Whenever you voluntarily disclose personal information on publicly viewable web pages, that information will be publicly available and can be collected and used by others.
For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. USERS ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM THEIR VOLUNTARY DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION.
Selling your personal information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We do not use, share, rent, or sell your personal for data interest-based advertising. We do not sell your buying habits. We do not sell or rent your personal data, period.
We may share your personal data with trusted parties who assist us in operating our website (such as our hosting service), conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we may share your name and address with USPS to confirm that your order was delivered. We may also release your information when we believe it is appropriate to comply with the law, enforce our website policies, or protect our or others’ rights, property, or safety.
Non-personally identifiable website visitor information may be provided to other parties for marketing, advertising, or other uses. An example of this provision would be when we use a service that gathers statistics about the number of times pages on our website are visited or the number of clicks certain ads receive.
The Children’s Online Privacy Protection Act (“COPPA”) protects the online privacy of children under 13 years of age. We do not knowingly collect or maintain personal information from anyone under the age of 13, unless or except as permitted by law. Any person who provides personal information through the website represents to us that he or she is 13 years of age or older.
Changes to our policy